Setting Up and Installing Dymo Printers

This guide contains the resources and steps to install and connect a Dymo Printer with your Aveva environments. Dymo Printers connect to Aveva using Dymo Connect Web Application. To install your Dymo Printer, you will:

     1.  Setup Dymo Printer(s)

     2.  Download the Dymo Connect Web Application

     3.  Install the Dymo Connect Web Application

In addition, your Aveva Implementation Team will configure Print Templates to generate Barcode Labels into your Aveva environment(s). Print Templates specify printer model (Dymo or Zebra), label size, and label contents. Print Templates are added to your Aveva organization during Implementation.

Read the following Dymo Printer setup instructions or skip to your section of interest.

• Supported Dymo Printer Models
• Setup Dymo Printer
  • Connect Printer to Computer
  • Install the Printer to the Computer
  • For Windows users
  • For MAC users
• Download Dymo Connect Web Application
• Install Dymo Connect Web Application
• Test Printer in Aveva
• Troubleshooting
  • Labels will not print in Aveva
  • Labels print wrong size or wrong info
  • I still need assistance after reading this article
• Resources

Supported Dymo Printer Models

• Labelwriter 450
• Labelwriter 450 Duo
• Labelwriter 450 Turbo
• Labelwriter 450 Twin Turbo
• Labelwriter Wireless
• Labelwriter 4XL

Setup Dymo Printer

After downloading the Dymo Web Connect Application, you will need to connect the printer to your computer. 

1. Connect the printer to computer

2. Install the printer locally to the computer using the appropriate link below

• Link for PC computers

• Link for Mac computers

Download Dymo Web Connect Application

Use the following Link to download the Dymo Web Connect Application tool if you do not already have it installed on your computer

Note: Dymo Web Connect Application must be setup and running in order to view label printing options and print within Aveva environments

Install Dymo Web Connect Application

Lastly, to complete your Dymo Printer setup, you will install the Dymo Web Connect Application tool.

1. Open/run Dymo Connect Application

2. Click “Start Service”

3. Click the “Diagnose” button

4. A pop-up will appear that states “DYMO Label Web service is running on port #####. Do you want to open a test page to check the certificate?”

5. Click “Okay”

6. A certificate saying, “Congratulations! DLS Web Service is up and running. You can now print from supported web sites.”, will open on your browser.

Test Printer in Aveva

Note: Aveva Print Templates must be loaded into your Organization by your Aveva Team before you can print 

1. Login to an Aveva environment

2. Click Visits in the top bar

3. Choose a visit and navigate to Orders and Results.

4. Expand an order and look for "Dymo Print"

5. Click on Dymo Print

6. The label should Print. If nothing appears, contact your Aveva Implementation Team

Troubleshooting

Labels will not print in Aveva

If a label will not print in Aveva:

• Check that the Dymo printer is plugged into your computer
• Open the Dymo Web Connect application to confirm that Dymo Connect Software is running. Use this Link to troubleshoot the Dymo Web Connect Application
• Contact your Aveva Implementation Team to confirm that your label templates have been loaded into your Aveva deployment 

Label prints wrong font size or wrong info

If a label is displaying the wrong font size or wrong information:

• Contact your Aveva Implementation Team to confirm that your label print templates have been loaded into your Aveva deployment

I still need help

If still not displaying, or are displaying but with incorrect proportions, please contact Aveva support at help@avevatech.com

Resources

• Dymo Label Web Service FAQ